I have been waiting on my Tagrisso since Dec.20, 2019. Have called multiple days and told something different every time!
Despite telling call center folks at AZandMe several times that I was going to be out of my medication and being assured it was being processed, I ran out of my medication for 3 days. If it hadnt have been for my oncologist office getting me a 5 day sample pack Id be out still. Now, I have had to cut back to one a day instead of two in hopes I will get my Tagrisso before I run out again! In 44 years of being an RN, I have never seen such poor patient care and utter disregard for human life!
Its clear that the people answering the phones are non-medical and lack customer service skills. Since being off the Med for three days, Ive had recurrent headaches and have not felt well so I pray Im not relapsing! Also, despite asking for other methods to reach AZandMe, I was told that there is no other way to contact them and that they are way behind in filling orders with back-ups to Nov. 2019!
This is totally ridiculous and shows their incompetence as the hold up may have disastrous consequences for those whose lives depend on their medication!
While I appreciate being accepted into the program again, I cant help but compare service I received the first time around (stellar) with this miserable mess! I just wanted to make sure AZ is aware of this dreadful mishandling of their patient assistance program!